Privacy Policy

Casper Heating Co is a trading name of Casper Works Ltd, registered in England and Wales (Company No. 17019834). Registered Office: 42a High Street, Broadstairs, Kent, CT10 1JT. Gas Safe Registration: 650641.

• Name
• Address
• Email address
• Telephone number
• Property details relevant to heating services
• Payment information where applicable

• Website contact forms
• Email enquiries
• Telephone calls
• Service bookings
• Heating Care Plan subscriptions

• Respond to enquiries
• Provide heating and plumbing services
• Schedule appointments and servicing
• Administer Heating Care Plans
• Issue invoices and process payments
• Maintain internal service records

We process personal data under the lawful bases defined by UK GDPR, including:

• Performance of a contract
• Legitimate business interests
• Legal obligations

We may share information with trusted service providers where necessary to deliver services, including:

• Payment processors
• Accounting software providers
• Website hosting services
• Regulatory bodies where legally required

We take reasonable measures to protect personal information from loss, misuse, or unauthorised access. Data is stored securely and access is limited to authorised personnel only.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

• Access personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data where appropriate
• Object to processing in certain circumstances

This website may use cookies or analytics tools to understand website usage and improve user experience.

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.