Heating Care

COMPLETE

from £39 (inc.VAT) pcm*

Our most comprehensive plan, covering your boiler and key heating system components for broader protection and reduced unexpected costs.

Designed for properties where full heating system support is preferred.

What’s Included:

  • Annual boiler service (+ LGSR for Landlord Plans)

  • Combustion and safety testing

  • Flue and ventilation inspection

  • Appliance condition report

  • Service reminders and documentation

  • Boiler breakdown call-outs

  • Diagnostic visit

  • Labour for boiler repairs

  • Priority booking during peak periods

  • Heating controls faults

  • Circulation pump

  • Motorised valves

  • Radiator leaks (internal system)

  • Internal heating pipework leaks

Best For:

  • Older heating systems

  • Higher-demand households

  • Landlords seeking full maintenance management

Heating Care

COMPLETE +

from £54 (inc.VAT) pcm*

Includes everything above plus:

  • Boiler parts included up to £500 per year

  • Single claim cap of £300*

  • Replacement boiler installation labour provided at no additional labour cost where the existing boiler is deemed beyond economical repair**

*Any repair costs exceeding the single claim cap will be payable by the customer.

**Where the boiler is assessed by Casper Heating Co. as being beyond economical repair due to age, wear, or overall condition, installation labour for a replacement boiler will be provided at no additional labour cost when our recommended replacement boiler option is selected, subject to system suitability. Following installation of a new boiler, your care plan will automatically transition to the Essential Plan to support manufacturer warranty servicing requirements. Customers who wish to maintain broader heating system protection may alternatively continue on the Complete Care Plus Plan to retain extended system coverage.

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Before any plan starts, we carry out a quick inspection to ensure the boiler and system are suitable for cover.

Breakdown cover becomes active after an initial 14-day period.

Plans cover labour as outlined. Parts are chargeable, supplied at competitive trade rates through our approved suppliers.

We aim to attend non-emergency breakdowns within 48 hours wherever reasonably possible.

Plans are maintained by monthly Direct Debit. Missed payments will suspend cover.

Heating Care Plan Terms & Conditions